Privacy Policy

Last Updated: December 10, 2025

CLEANTRA LLC (collectively, "Cleantra" "our," "we," or "us") values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information as disclosed in this privacy policy ("Privacy Policy").

This Privacy Policy provides you with detailed information about how CLEANTRA and its subsidiaries, divisions, affiliates, brands and other companies that link to this Privacy Policy collect, use, share, and protect your information, and describes your choices and rights. We encourage you to read this Privacy Policy carefully and if you have any questions to contact us using the methods listed below.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be reflected in a revised Privacy Policy posted on our website. If CLEANTRA determines that such changes materially affect your privacy rights, we will provide additional notice to you to the email address specified in your account. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Collecting Your Information

We may collect information about you in a variety of ways, including when you provide information directly to us or when you visit our Website. The categories of information we collect, including in the last 12 months, include:

Categories of Information You May Provide to Us. This is information that you choose to provide directly to us, such as when you create an account, make a purchase, engage with our customer service team, fill out forms, use the Website, apply for a job opportunity with CLEANTRA, or work for us. Categories of information you provide to us include: (1) commercial information, such as date of purchase, items purchased, and purchase amount; (2) customer service information, such as customer support conversations, feedback, and responses to surveys; (3) identifying information, such as your name, email, phone number, and residential address; (4) employment information, including your employment application, date of birth, financial account number, social security number, and health benefits information; and (5) any other information you may provide to us.

Categories of Information We Collect About You. Our servers automatically collect information when you contact us or when you visit, use, or browse the Website. Categories of information we collect about you include: (1) device information, such as your IP address, operating system, browser version, language preferences, referring URLs, country, and location; (2) analytics data and inferences about your purchases and Website usage; (3) contact information, such as your name, email address, phone number, and mailing address; and (4) browsing information, such as the pages you visit on the Website, the dates and times you visit the Website, information about how and when you use our Website, and other technical information. If you access the Website from a mobile device, we will collect information about the type of mobile device you use.

We may collect deidentified data or derive inferences from the categories of personal information described in this Privacy Policy. We will not reidentify, or attempt to reidentify, any deidentified information that we collect as described in this Privacy Policy.

We may collect "sensitive personal information" (as defined by applicable laws), such as social security numbers, from CLEANTRA job applicants, employees, or contractors. We may use and disclose this information as described in this Policy.

Using Your Information

We collect and use information for business and commercial purposes, including the following:

  • Operate and Improve our Business. We use information to provide our services to you, to increase the efficiency of our business, and to improve our Website, products, and services.
  • Process Transactions and Facilitate Customer Service. We use your information to complete purchases, to send you confirmations and administrative messages, and to perform customer service functions.
  • Marketing and Advertising. We use your information to market our services to you, to personalize the Website, and to deliver information to you that we think may be of interest to you.
  • Analytics. We use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Website and our products and services.
  • Security and Fraud Prevention. We use your information to perform security and fraud prevention functions for the Website.
  • Employment Purposes. If you are a CLEANTRA employee, or if you apply for an opportunity with CLEANTRA, we will use your information to process and evaluate your application and maintain employment records.
  • Required by Law. We collect and use your information as required by law, for compliance purposes, or to protect the rights, property, and safety of CLEANTRA or others.

Sharing Your Information

We may share the categories of information described above with third parties that perform services for us or on our behalf, including: (1) service providers and suppliers; (2) marketing partners and advertising networks; (3) data analytics providers; (4) payment processing providers; (5) our affiliates and subsidiaries; (6) social networks; and (7) other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons.

We do not sell information as the term "sell" is traditionally understood and we do not "sell" or "share" any "sensitive personal information." However, in some jurisdictions, our transfer of information to third-party providers for marketing and advertising purposes could be defined as a "sale" of information or "sharing" information for "cross-context behavioral advertising."

Cookies, Web Beacons, and Tracking Technologies

The Website uses cookies, web beacons, and other tracking technologies to collect, use, and share your information as described in this Privacy Policy. Cookies used on this Website may include required, social media, analytics, and advertising cookies. Most web browsers accept cookies by default; you can usually set your browser to disable or reject them, though this may affect Website functionality.

Data Security

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. The transmission of information via the internet is never completely secure, and we cannot guarantee the security of information transmitted to our Website.

Policy for Children

We do not use the Website to solicit information from or market to children under the age of 18. By using the Website, you represent that you are at least 18 years of age.

SMS Messaging

By signing up to our promotional lists, you give express permission to CLEANTRA to contact you by email, text message (SMS), or phone, including via automated dialers, to provide promotional offers. Your consent is not a condition of purchase. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out of text messages.

Do Not Track Signals

There is currently no universal standard for sending and receiving Do Not Track (DNT) signals. We recognize and respond to DNT signals when required by applicable privacy laws.

Submitting Information from Outside the United States

We control and operate the Website from within the United States. Your information may be transferred to and processed in the U.S. or other countries where we or our vendors maintain facilities. The English language version of this Privacy Policy is the controlling version.

Links to Other Websites

This Website may contain links to third-party websites. We are not responsible for the content or privacy practices of any third parties.

Your Privacy Rights

  • The Right to Know. Request that we disclose the information collected about you.
  • The Right to Delete. Request that we delete information we maintain about you, subject to exceptions.
  • The Right to Correct. Correct information we store about you.
  • The Right to Opt-Out of Sale/Sharing. Opt out of us selling or sharing your information.
  • Right to Opt-Out of Targeted Advertising. Request that we opt you out of targeted advertising.

How to Exercise Your Privacy Rights

To exercise any rights in this Privacy Policy, contact us at help@trycleantra.com. We may require additional information to verify your identity. You can designate an authorized agent to submit requests on your behalf with written proof of permission.

Retention Period

We store the information we collect only as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws.

Contact Us

If you have questions about this Privacy Policy, email help@trycleantra.com or write to CLEANTRA LLC, 2980 NE 207th ST, Suite 300, Aventura FL 33180, USA. Customer Support: Mon–Sat 9:00 am to 5:00 pm EST.