FAQs
FAQ
Can I make a one-time purchase without a subscription?
Absolutely! Our products are available for both one-time purchases and subscription options.
Do you ship internationally?
Yes we do!
What forms of payment are accepted?
We accept major credit cards, GooglePay, Afterpay, and ShopPay.
How do I manage my account settings?
Log into your account on our website to update personal details, manage subscriptions, view order history, and customize preferences.
How do I modify my payment method within my account?
Go to the "Payment Methods" section in your account settings to add, remove, or update payment options.
I forgot my account password. How do I reset it?
Click "Forgot Password" on the login page, enter your email, and we'll send reset instructions.
How do I update my shipping address?
Navigate to "View Addresses" in your account to add, remove, or edit shipping addresses.
When will my order ship?
Orders typically ship within 1 business day. See your order confirmation email for detailed shipping timelines.
How can I check the status of my order?
Log into your account and visit Account Details and Order History to view order details and tracking. A tracking link is also emailed once your order ships.
What should I do if tracking shows my order as delivered but it's not here?
We're sorry to hear that. If your order hasn't arrived within 24–48 hours of the delivered status, please contact us so we can help retrieve it.
How long does shipping take?
Shipping times vary by method and location. Estimated delivery times are shown at checkout and in your shipping confirmation email.
Can I change or cancel my order after it's been placed?
Contact our customer service team as soon as possible. We can't guarantee changes or cancellations once an order is processed, but we'll do our best to help.
What is your return policy?
We offer a 90-day risk-free guarantee. Return your order within 90 days with the original packaging and contents for a full refund, no questions asked.
How do I return a product?
Contact us via our website with your order number and follow the instructions to complete the return. You may be responsible for return shipping costs.
Can I exchange an item?
If exchanges are offered, you can request one for the same item in a different size or color, subject to availability.
What should I do if I received a defective or wrong item?
Contact customer service immediately with your order number and a description or photo of the issue. We'll provide instructions for return, replacement, or refund.